Your Opinion is Important to Us
At Acorn Stairlifts, we make it our mission to provide our customers with reliable customer support services. However, if you are not satisfied with your service or if expectations were not met, please send us a message. We will address your situation right away!
Our Customer Relations team will investigate and liaise with the most appropriate department in order to address the issue. If a complaint is not resolved within one week, it will be personally reviewed by the Operations Manager. We will work hard to resolve the problem as quickly and efficiently as possible. Where your case is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed while we do so.
We look forward to your suggestions
Our Customer Relations Team is available to hear your feedback or concerns from Monday to Friday 9 AM to 5 PM
Or by email: info@acornstairlifts.co.uk
Great News! New Contact Option
We would love to hear your feedback regarding your Acorn Stairlift!
Acorn Club is now the fastest way to contact us. Sign into your Acorn Club account and select the ‘Contact’ button to send a message instantly to Acorn.
With an Acorn Club account, you can view all of your stairlift information in one place. You also have the ability to purchase a cover for your stairlift, view invoices, contact a stairlift representative, schedule a service visit and more. We have implemented this helpful tool to assist Acorn Stairlifts owners in staying organised and connected.
